Pickles Live Frequently Asked Questions
What are the minimum computer system requirements?
What are the screen size requirements?
How much is the deposit?
When do I get my deposit back if I do not buy anything?
Why can't I access Pickles Live from my place of employment?
What do I do if I get the error: Pickles login not recognised?
Why can't I connect to the Pickles Live Auction?
Why can't I hear any sound?
Why is the bidding page stuck on the first lot?
What do I do if I get to the bidding page but I don't see anything?
What Internet browsers are supported?
What fees are involved in purchasing an item via Pickles Live?
How do I register for My Pickles?
What do I do if Pickles Live is experiencing techinical difficulties?
What are the minimum computer system requirements?
- Minimum Pentium II class processor
- Windows 98 or newer
- Internet Explorer 6 or newer (Firefox is not supported)
- Sound card and speakers/headphones
- Minimum 56Kbps internet connection (fast dialup/broadband is best)
- Minimum 800x600 screen resolution
What are the screen size requirements?
To bid via Pickles Live, you must have your screen size set to at least 800x600. If your monitor is set for less than 800x600and you are a MS Windows user then you can increase your resolution by following these steps:
- Minimize all windows
- Right-click in a blank area on your desktop, and in the menu that appears, select 'Properties'
- In the 'Display Properties' control panel, click on the tab labelled 'Settings'
- Find the 'Display Area' sliders for Screen & Desktop and increase them to 800x600
- Click the Apply button and follow the instructions to keep your resolution at the new setting
If you encounter any problems then consult your monitor reference manual or video card manual for help.
At each auction, a deposit percentage or amount is set. This is clearly displayed in our Terms and Conditions of Sale. As an indication, Motor Vehicles require $500.00, Prestige vehicles require $1,000.00, Damaged Vehicles require $1,000.00
and Truck, Machinery or Earthmoving Pant Equipment Auctions require a deposit of $1,000.00.
Make sure that you are aware of the amount of money you will need before bidding at an auction. The deposit secures the item that you have successfully bid on. Deposits must be paid for by cash or bank cheque. EFTPOS is available (except in Darwin) for deposits of $500.00 only.
When do I get my deposit back if I do not buy anything?
Pickles Auctions does not deduct any money from your account. We only request your bank to put the money on hold in case a purchase is made. Depending on your bank this money should be released within 5 to 10 working days.
Why can't I access Pickles Live from my place of employment?
When using a company network to participate in a Pickles Live auction the Firewall needs to be configured to permit outbound connections. Pickles Live connects to a remote server on two internet sockets during an auction. These are:
- TCP socket 6789 for video
- TCP socket 8000 for audio
Please contact your network administrator and have these ports opened.
You will find more information at http://www.liveblockauctions.com/index.php?p=FAQs
What do I do if I get the error: Pickles login not recognised?
If you get this error then please contact Pickles Auctions Technical Support on 1800 005 336 or send an e-mail to support@pickles.com.au
Why can't I connect to the Pickles Live Auction?
If you see the following message then please check the internet connection as it maybe slow:
Welcome to Pickles Auctions!
Measuring internet speed...
Current internet speed: 14.9 Kbytes/sec.
Can't connect to milp.pickles.liveglobalbid.com - please wait...
Your computer must also have a sound card installed (see the minimum requirements page). Do not forget to check that your speakers are plugged in and turned on!
Why is the bidding page stuck on the first lot?
The auction has not started yet. Once it is started you will be able to hear sound streaming through and the pictures of the car will change. Click the Refresh option on the bidding page if you believe the screen has frozen
What do I do if I get to the bidding page but I don't see anything?
There may be several reasons for this. Do you have the LGB Control Kit installed? Also, make sure that your computer system meets the minimum requirements.
What Internet browsers are supported?
Pickles Live is designed to work through Microsoft Internet Explorer V6.0 or greater.
What fees are involved in purchasing an item via Pickles Live?
You should be aware that appropriate processing and internet bidding fees will be added to your item purchase price. Please contact the relevant Pickles Auction branch for more information.
How do I register for My Pickles?
My Pickles is a free, private web space where you can register to bid for Pickles Live auctions, create product alerts, sign-up for regular auction alerts and brochures and manage your profile.
All you have to do is provide a valid e-mail address to access to My Pickles, it only takes a few minutes to sign up. Click on the 'My Pickles' tab on the left of screen or Sign up now.
What do I do if Pickles Live is experiencing techinical difficulties?
1. If the incident occurs in the first ten minutes of the auction, the auction will recommence once the issue has been resolved.
2. If the incident occurs in the second ten minutes of the auction, and the problem has not been resolved the auction will be delayed for a further ten minutes. Pickles will announce for participants to fax or email the lots they are interested in bidding on. We will then contact you via phone so you can still bid live on the lots.
If the issues have not been resolved the auction will recommence without Pickles Live. Pickles Live will recommence as or when the problem has been resolved.
Throughout this process the Auction Clerk/Auctioneer will continue to inform you of developments. If you have further enquiries, please contact a staff member on the day.
