Website Help and My Pickles Accounts - Frequently Asked Questions (FAQs)

My Pickles is your very own, free, private web space where you can register to bid in our Pickles Live online auctions, create product alerts, sign-up for regular auction alerts and brochures, and manage your profile. Registration is quick and easy – just submit your name and a valid e-mail address.

Pickles Live allows you to bid online, in real-time, against our traditional physical auctions. From the comfort of your PC you can hear the auctioneer’s call, see photos of the item which is up for auction and place bids.

See the Pickles Live FAQ's for more information.

Pickles Online auctions are online-only auctions which run over several days. You can indicate your maximum bid and the system will bid on your behalf up to – but not over – your maximum.

PLEASE NOTE: This is currently available to Pickles Permanent Buyers only

For more information please see the Pickles Online FAQ's.

E-Salvage auctions are also online-only auctions, specialising in salvage insurance vehicles which are located in rural and remote regions throughout Australia.

For more information please see the Pickles E-Salvage FAQ's.

We can search for items on your behalf, and alert you when new items arrive that match your criteria. This is called a Saved Search.
 
We will continue to alert you for 4 weeks after you create your alert. You can cancel alerts at any time, and review the alerts you have created from within My Pickles.
 
Create a Saved Search and receive a notification as soon as items become available that match your search criteria. Simply create a search and click the ‘Saved Search’ button at the top of the search filters.

If you are experiencing any problems when trying to view pages on the new website, please follow the below steps to resolve it. Our IT team is currently working hard to resolve any problems.
 
Problem Resolution
Missing pictures and layout problem on the Product Search page Clear your browser’s cache.
Details can be found at http://www.refreshyourcache.com/en/home/
Product Details page appears as a blank page – only showing the header and footer Clear your browser’s cache.
Details can be found at http://www.refreshyourcache.com/en/home/
Lot Number does not appear on Pickles Online and E-Salvage product listings Software fix is in progress. ETA – by 9am Tuesday 16 Jan 2017
 
Should you require any further assistance, please contact the Pickles Service Desk at support@pickles.com.au
We can email you whenever there is an auction coming up that you may be interested in, in any or all states in Australia. This is called a Subscription.
  1. Firstly you will need to join MyPickles. This is a simple case of entering your email and password as requested under “Sign Up” on the top right of the  homepage.
  2. You can then log in, and your username will appear next to the heart & magnifying glass icons at the top right of the page.
  3. In the drop down menu, choose “Subscriptions”.
  4. Select your state (hold Ctrl to select multiple states) and any or all of the product line(s)
    • Motor Vehicles
    • Salvage Vehicles
    • Industrial – inc. Trucks, Machinery & Earthmoving
    • General Goods – inc. Recreational, Marine, General Goods & IT
  5. You will then receive email updates with the relevant auction information.
We will continue to alert you until you change your preferences. You can cancel subscriptions at any time, and review the subscriptions you have created from within My Pickles.