How leaving reviews help Pickles stay ahead of the kerb
Pickles has been in operation in Australia since 1964, which has given the business over 60 years to perfect the art of customer service. As Australia's oldest and longest running auction house, taking the title of the highest rated auctions in 2026 is no small feat.
Using data from Product Review, Australia's most comprehensive consumer rating site, Pickles displays the top ratings from any auction house in the industry with a 3.9 star average over 1,200+ customer reviews. Product Review's extensive third-party data shows Pickles' rating as far exceeding that of direct competitors, putting quantitative data behind what the business has known for decades - Pickles is the best auction house in Australia.
In 2022, Pickles introduced the Customer Contact Centre to its community, allowing the business to centralise all customer needs with dozens of service experts available to callers from 8am to 8pm, Monday to Friday. Our customer team receives extensive service training to assist in enquiry and resolution management for Pickles' community.
Introducing a dedicated customer team was one step of many that Pickles took to improve the overall user experience of the community. Other initiatives implemented by the business in the last few years include the addition of surveys, enhanced features on Pickles' platforms, improvements to communication tools, and placing a large investment in improving all areas of the business related to customer satisfaction. These channels are used by our team to monitor customer satisfaction and to investigate and resolve issues accordingly. It's due to this effort and interest that Pickles has Australia's top rating for an auction house, far exceeding all direct competitors.
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27 Feb