Fees General Questions
Get answers to your questions about our fees.
Fees FAQs
At each auction, a deposit percentage or amount is set. For purchases of general cars, prestige cars, and most salvage, trucks, machinery, or earthmoving plant equipment auctions, a $1,000 deposit is required.
Make sure you understand how much money you will need before bidding at an auction. The deposit secures the item you have successfully bid on. Deposits must be paid using the credit card you nominated and verified when creating your MyPickles account. Higher-value items may require higher deposit amounts. You can change your nominated credit card in your MyPickles profile before bidding.
Please note: full payment cannot be taken by this credit card.Processing fees are charged for all items purchased through each type of auction. Administration fees may also apply. Please refer to our current fees and pricing for more information. Fees vary between divisions, so please make sure you select the correct line of business when looking for fee information.
A fee charged on the sale of all electric vehicles to cover costs incurred with storage and handling, charging infrastructure and other such items.
Each listing clearly displays its GST status as GST Inclusive, GST Exclusive or GST Not Applicable. Make sure to check this before placing your bid.
- GST Inclusive: GST is already included in the price.
- GST Exclusive and GST Not Applicable: GST will not appear in the invoice breakdown
To view and pay your invoice please head to the My Purchases page on your MyPickles account. The preferred payment method is direct bank transfer. You may also choose to make a direct deposit at an ANZ branch. Please ensure you include your invoice number as the payment reference.
Please note that we do not offer lay-by or payment plans. However, alternative options are available through our finance options.
Once your payment has been made, please email your bank remittance, along with your invoice number and client ID, to remittance@pickles.com.au. After the funds have cleared and been applied to your account, you will be able to collect your purchase.Unfortunately, you are unable to collect your purchases until they are all fully paid for. When you have paid your invoice in full and you have the zero-balance invoice, then you will be able to collect your purchases.
If you have any invoice queries, please email us on info@pickles.com.auPlease take care when registering for auctions to ensure all personal details are correct, as these cannot be changed after the auction due to legal obligations. The invoice will be issued under the entity name registered for the auction. Our customer service team can assist with future invoices; however, past sales cannot be amended.
For any inaccuracies in item details or financial transactions (including deposits), please contact our customer service team on 1300 052 392 during our operating hours, Monday to Friday, 8:00 am to 8:00 pm AEST, or email us at info@pickles.com.au.To request a clear title letter, please submit your details using the clear title request form. Be sure to include your invoice number, client ID, contact information, item number(s) and any additional information required to process your request.
Yes! With Pickles Finance, we can pay out the contract on your behalf!
Finance FAQs
To request a finance invoice, please submit your details using the finance invoice request form. Fill out all required fields, including your invoice number, client ID, finance broker information and other necessary details to process your request.
Fill in the car finance enquiry or truck finance enquiry form. It's simple and only takes a few minutes to complete!
Providing you can supply Pickles with payout advice from your financier which includes their bank details and the GST inclusive payout value, Pickles can make direct payment to them on your behalf.
Yes, it is highly recommended that you have pre-approval before bidding in an auction or purchasing an item.
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Contact Us
Got questions?
Contact our team for auction, vehicle, equipment, salvage, and general enquiries at 1300 052 392.
Email us
Have enquiries about Pickles?
Reach out to us at info@pickles.com.au.