Pickles Direct FAQs
Get answers to your questions on how to buy and sell via Pickles Direct.
Vendor FAQs
Pickles Direct is a newer way to sell certain regional industrial items where the item stays on your site. Instead of us coming out to inspect it, we handle everything remotely - valuation, listing, auction, payment and buyer management all while still using the Pickles platform and buyer network. It’s designed to be quicker and more convenient for items that don’t need a site visit.
To sell an item through Pickles Direct, vendors provide all required photographs, videos, descriptions, specifications, disclosures and a reserve price for listing. Pickles will confirm an auction estimate and, once accepted, a member of our team will contact you to set you up as a Pickles Direct vendor. After you are established as a vendor, your item will be listed in the next available Pickles Direct auction.
Yes, items listed via Pickles Direct remain at the vendor’s premises at all times prior to collection by the buyer. Pickles does not take possession or control of the item.
Items are listed in auctions designated by Pickles for Pickles Direct sales, in accordance with Pickles’ auction processes and terms.
Vendor fees are governed by the applicable Agency Agreement and fee schedules agreed with Pickles.
We welcome all items. Provide all of the required information, images, and videos, and your item will be reviewed remotely by the Pickles Direct team.
If you need to amend information about your item, simply reply to your Pickles Direct estimate or send an email directly to direct@pickles.com.au. Vendors remain responsible for ensuring that items are described honestly and truthfully and that all information is complete and accurate, and compliant with all applicable Australian laws.
Once payment has cleared and a gate pass or release authority has been issued, collection arrangements are made directly between the buyer and the vendor. Pickles is not responsible for collection activities.
Selling with Pickles Direct gives you access to Australia’s largest used marketplace, where your asset could reach 2 million potential buyers every month.
If an item does not sell, any relisting or further sale arrangements are subject to Pickles’ auction processes and agreement with the vendor.
If you have any questions during the process, simply email direct@pickles.com.au and quote your Asset ID.
Sale proceeds are released after cleared funds are received and once any applicable buyer notification or dispute periods have expired. Pickles may withhold or set off amounts where a dispute or claim arises.
Pickles Direct puts the power into the seller’s hands - you capture the data and imagery, and the asset doesn’t require physical inspection or transport to a Pickles branch. This sales method saves time, money and energy.
Buyers FAQs
Pickles Direct listings are created using information supplied by the vendor. Pickles does not independently inspect or verify these items and buyers are responsible for satisfying themselves prior to placing a bid.
Yes, buyers are responsible for transport, loading, removal and compliance with all applicable laws and safety requirements.
Please visit our fees page.
Any finance arrangements are separate to the auction sale and subject to the requirements of any third-party providers. You will need to ensure that when obtaining finance that you will be able to comply with the payment and collection requirements and timelines.
Collection is arranged directly between the buyer and the vendor after payment clearance and issuance of a gate pass or release authority. Pickles does not supervise collection.
Physical inspections are not offered on Pickles Direct items.
Bids are binding and governed by Pickles’ Auction Terms and Conditions. Buyers should contact Pickles immediately if an issue arises on 1300 052 392 or email direct@pickles.com.au
Buyers must attend the collection location within five (5) business days of the auction ending and notify Pickles on 1300 052 392 or email direct@pickles.com.au immediately within that period with reasonable supporting evidence of material misrepresentation.
Where a reserve is not met, the highest bid may be referred to the vendor for consideration in accordance with Pickles’ auction processes.
All Pickles Direct items are made available in accordance with Pickles’ listing and auction processes.
Yes, buyers are responsible for organising collection and transport, subject to vendor site requirements.
Collection timeframes are agreed directly between the buyer and vendor. Buyers should note that certain rights expire after five (5) business days.
Storage, administration or late collection fees may apply in accordance with Pickles’ buyer terms.
Can't find what you are looking for?
Contact Us
Got questions?
Contact our team for auction, vehicle, equipment, salvage, and general enquiries at 1300 052 392.
Email us
Have enquiries about Pickles?
Reach out to us at info@pickles.com.au.