Post Auctions FAQs

Casual buyer
As a casual buyer, once your payment has cleared you can retrieve your item. This process may take 24-48 hours from the time payment is made. You will receive an email confirmation if it has been paid in full.

Privileged buyer
As a privileged buyer, you can collect your item after providing a payment remittance.

Please email confirmation of your payment remittance to remittance@pickles.com.au. We will confirm your payment and advise when your item is ready for collection.

Also, we please advise that you arrive at least 30 minutes before closing to collect your item, so we have plenty of time to help you retrieve your item to go on your way. 

Note: Some branches require industrial and HMS assets to be collected from a different location than others, so please ensure you arrive at the address detailed on your invoice.

• Trade buyers or dealers who have trade plates

OR​

• Private buyers who have purchased a vehicle which has current roadworthy and is registered.​

If a vehicle is advertised with registration and the buyer is interstate , they will not receive the plates.

• Industrial Assets: Buyers may collect and drive industrial assets offsite, provided the driver has successfully completed an induction at the branch.
• General Goods: Buyers can collect general goods after completing an induction at the branch. Please note:
  • We do not offer postage for general goods.
  • Buyers are solely responsible for arranging courier services.
  • A copy of the zero-balance invoice must be provided to the courier and they must also complete the onsite induction.

• Your zero-balance invoice (Found within your MyPickles after your balance invoice is paid and processed)
• Photo ID

Casual buyer
As a casual buyer, you will have to wait for payment to clear until you can come pick up you item(s). This process may require 24-48 hours from the time payment is made. Once payment has been cleared, you will be receive an email confirming that it has been paid in full. You can bring this with you upon collection as proof of payment. ‍

Privileged buyer
As a privileged buyer, you can email your zero balance invoice to remittance@pickles.com.au and we will let the branch know that you are on your way.

The booking of transportation will be confirmed upon the full payment of your purchase (including the transport charges). We will provide you with an expected date of delivery once the booking is confirmed.   

We aim to achieve the following service levels from the date of full payment. 

Motor Vehicles

Metropolitan postcodes from Capital City business units: 
Within 48 hours 

Interstate Capital City destinations:  
Between 7 – 10 days 

Regional and Remote destinations.  
To be provided upon booking. 

Industrial Assets

Metropolitan postcodes from Capital City business units:  
Within 5 days 

Regional and Interstate destinations: 
To be provided upon booking. 

Salvage

Metropolitan postcodes from Capital City business units:  

Within 48 hours 
Anything regional and interstate an expected delivery date will be provided upon booking 

Storage of $75.00 per day applies after your assets remain uncollected more than two (2) days from the sale or such longer period as specified by the auctioneer at the time of sale.

Please note: Storage fees also apply to purchases made from E-Salvage yards.