Question 1

When can I collect my item post auction?

Accepted Answer

Casual buyer As a casual buyer, you will have to wait for payment to clear until you can retrieve your item. This process may require 24-48 hours from the time payment is made. Once payment has been cleared, you will be receive an email confirming that it has been paid in full. Privileged buyer As a privileged buyer, you are able to collect your item after we have received your remittance of the payment. Please email confirmation of payment in the form of a remittance bank receipt to out team at remittance@pickles.com.au. We will then confirm your payment and let you know that your asset is ready for collection.

Question 2

What is the transit time after my purchase at Pickles Auctions?

Accepted Answer

After your transport is booked, our team will be in touch to advise when you when it is estimated to arrive.

Question 3

What do I need to collect my item or collect an item on behalf of someone else?

Accepted Answer

When collecting your item, all you need to bring is: Your zero-balance invoice (Found within your MyPickles after your balance invoice is paid and processed) Photo ID If you are collecting on behalf of someone else or a company, please also bring written authority from the buyer giving you permission to collect on their behalf, along with a photo/copy of the buyer’s photo ID and your own photo ID.

Question 4

Does Pickles offer transport for motor vehicles?

Accepted Answer

Yes, Pickles now offers buyer transport for motor vehicles, excluding salvage vehicles. We plan to extend this service to other asset types, including salvage vehicles in the future. For more information or to discuss your transport needs, please submit an enquiry or call us at 1300 296 251.

Asset Type	Origin / Destination	Delivery Timeframe
Motor Vehicles	Metropolitan postcodes from Capital City business units	1-2 Business Days
	Interstate Capital City destinations	Between 7-10 Business Days
	Regional and Remote destinations	To be provided upon booking
Industrial Assets	Metropolitan postcodes from Capital City business units	To be provided upon booking
Industrial Assets	Regional and Interstate destinations	To be provided upon booking
Salvage	Metropolitan postcodes from Capital City business units	1-2 Business Days
	Interstate Capital City destinations	Between 7-10 Business Days
	Regional and Interstate destinations	Expected delivery date provided upon booking

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