General Questions FAQs

Pickles offers a range of purchasing options to suit our diverse member base. Before purchasing, you will need to create a verified MyPickles account.

For more information on how to set up your account, check out the account creation FAQ page.

Yes, you can bid from anywhere in Australia in Pickles Live and Pickles Online sales. Please make sure you understand the registration requirements before bidding, as registration is not included with interstate purchases. It’s also important to factor in interstate transport costs, as transport and freight are the responsibility of the successful bidder.

At Pickles, we offer a range of buying methods:

Buy Now: Buy Now allows you to purchase an item at a fixed price with the click of a button. No haggling, no hassles.

Pickles Live Online: An online auction service held in real time and broadcast online. You can participate from anywhere in Australia, hear the auctioneer’s voice, see images of the vehicles, and take part in the bidding with the click of a button.

Pickles Online: Our online-only auction system. These auctions can run over several days, and at any time you can enter your maximum bid. The Pickles Online system will then bid on your behalf up to your maximum, but not beyond it, so you don’t need to keep watching the auction.

SIMULCAST+: Simulcast+ is our live digital auction format that delivers an enhanced Pickles Live experience with streamlined automation in place of a live auctioneer. Instead, a Pickles team member manages the auction using Simulcast+ technology.

You can view upcoming auctions at the top of the webpage under the Buy section. Items can be found in the listings section.

Alternatively, you can follow these links to find the auctions you’re interested in:

• Motor Vehicle Auctions
• Salvage Auctions
• Trucks, Machinery & Earthmoving Auctions
• Commercial, IT & General Goods Auctions.

The description provided on items is based on a visual, external inspection only. Without limiting the generality of this disclaimer, there may be additional defects, damage, or issues (including but not limited to structural, mechanical, electrical, or missing components) that are not identified or included in the description. It remains the members responsibility to make their own enquiries and satisfy themselves as to the condition and state of repair.

Items may have been stored and/or transported outdoors at any time and may have been exposed to environmental conditions, including but not limited to rain and/or hail.

Images and recordings displayed on the website form part of the description; however, they should not be relied upon solely and may not represent all defects or damage.

Any references to readings, measurements, or usage indicators (including odometer readings where applicable) reflect what is displayed only and may not be accurate or indicative of actual usage.

While every effort is made to ensure the accuracy of the information provided, the description is intended as a guide only. No guarantee or warranty is given as to its accuracy or completeness.

A reserve price is the minimum amount a vendor is willing to accept for an item.

Unless an auction is specifically listed as “unreserved”, you can assume that all items have a reserve price in place. While Pickles may provide guidance to the vendor on expected auction outcomes, the final reserve price is set by the vendor.

Please note that reserve prices are confidential and are not disclosed prior to or during the auction.

The sale or item will be identified as unreserved.

In a typical auction, one of three things can happen:

SOLD: The highest bidder has reached or exceeded the reserve price and has won the item.

*Please note: If you are the successful highest bidder and the reserve has been met, you have legally entered into a contract at that point and are responsible for purchasing the item.

PASSED IN/PASSED IN HIGH BID: This occurs when the highest bid does not reach the reserve price. In this situation, the item is held back and may be placed in another auction at a later time, or the vendor may decide to remove it from auction.

REFERRED: This occurs when the highest bid comes close to, but does not reach, the reserve price. When this happens, the highest bid is referred to the vendor, who may accept or decline it, or make a counteroffer. The highest bidder is then contacted to negotiate a sale. If a sale price is not agreed, the item may be placed in another auction at the vendor’s discretion.

It will be mentioned in the description of the item in the details section.

Please note: Vehicle registration cannot be transferred to a member who resides in, or has an address in, a different state or territory from where the vehicle is registered. If a member lives in another state or territory, the vehicle’s plates and registration will be removed and cancelled.

No Service History – no service records or logbooks available
This means there is no available or verifiable evidence that the vehicle has been serviced or maintained since manufacture.

• No documentation (invoices, stamps, digital records) of routine servicing, repairs or maintenance.
• No verifiable record of basic servicing, e.g. oil change, fluid top up, inspections or other recommended maintenance work.
• May indicate neglect, undocumented self-servicing or simply lost records.

Partial Service History – some service records or logbooks available.
This means there is some evidence of maintenance or servicing in existence, but it is incomplete or does not cover the full period of the vehicle’s life.

• Records covering only part of the vehicle’s life (e.g., last few years or early years only).
• Missing records for certain intervals or major scheduled services.
• Non-continuous documentation (gaps between service dates or kilometre/mileages).
• May indicate periods of neglect, undocumented self-servicing or third-party servicing without full documentation.

Complete Service History – service records and/or logbooks available.
This means a complete, continuous, and verifiable record showing that the vehicle has been serviced and maintained at least annually and that major services have also been performed throughout its life to date.

• Evidence of all annual and major services from first registration to present, with no significant gaps greater than 12 months between recorded services.
• Documentation may include service book stamps, invoices, digital records and inspection sheets.
• Records may be from franchised dealers, independent licensed repairers, or both — as long as they show the vehicle was serviced at least once every 12 months and required major services were completed.
• It does not necessarily mean the services were performed exactly in line with the manufacturer’s specified time or kilometre/mileage intervals, only that they were performed regularly and consistently.

No, none of our vehicles can be test driven.

Depending on the state in which you intend to register your vehicle, you may be required to do a road safety check. The name of this certificate varies depending on the state.

Motor vehicles purchased via auction must be removed via tow truck and can no longer be driven offsite. The only exceptions to this rule are: trade customers or dealers who have trade plates or private members who have purchased a vehicle which has a current roadworthy certificate and is registered.

We highly recommend you contact your local government main roads department before bidding to understand the requirements.

The Pickles Live app is only for bidding in live auctions that you have already registered for and that are running on the day you view them.

The process from beginning to end is:

• Log in to pickles.com.au.
• Find the item you want to bid on.
• Click 'Bid Live' and complete the registration process for that auction.
• You will then be registered for that auction.

On the day of the auction, you will be able to open the Pickles Live app:

• Sign in to the Pickles Live app.
• Select the auction you want to bid in.
• You can then continue bidding in that auction.
• You can download it for free from the Apple App Store or Google Play.

Appointments are required if you would like to collect personal effects or inspect items that are available for viewing.

To arrange an appointment, please contact our team on 1300 052 392 and we will be happy to assist.