Post Auctions FAQs

Once your payment has cleared you can arrange collection. This process may take 24-48 hours from the time full payment is made. Your zero-balance invoice will be located in your MyPickles account.

Please email confirmation of your payment remittance to remittance@pickles.com.au
and include your invoice number as your reference.


Please ensure that your transporter arrives at least 30 minutes before closing to collect your item, so that branch staff have plenty of time to assist with loading your item.

Note: Some branches require industrial and HMS items to be collected from a different location than others, so please ensure you follow the transport guidelines on the invoice.

Private Collections for Motor Vehicles 
Motor vehicles purchased via auction must be removed via tow truck and can no longer be driven offsite. The only exceptions to this rule are:

Trade customers or dealers who have trade plates
OR
Private members who have purchased a vehicle which has a current roadworthy certificate and is registered.

If a vehicle is advertised with registration and the member is interstate, they will not receive the plates. Buyers are solely responsible for arranging courier services.

Collections for Salvage Vehicles
In accordance with updated transport guidelines, we will not load salvage items onto car trailers (excludes motorbike collections).

Private Collections for Industrial & General Goods items

• Industrial items: Members may collect and drive industrial items offsite, provided the driver has successfully completed an induction at the branch.
• General Goods: Members can collect general goods after completing an induction at the branch. Please note:
• • We do not offer postage for general goods.
  • Pickles Members are solely responsible for arranging courier services.

A copy of the zero-balance invoice must be provided to the courier and they must also complete the onsite induction.

Please note: Car trailers cannot be used for any vehicle collections, motorbikes and some general good items may be excepted in line with safety procedures outlined within the safety guidelines.

No.

When collecting your item, all you need to bring is:

• Your zero-balance invoice (Found within your MyPickles account after your balance invoice is paid and processed)
• Photo ID

If you are collecting on behalf of someone else or a company, please also bring written authority from the member giving you permission to collect that item on their behalf, along with your own Photo ID for verification purposes.

Pickles offers door-to-door national delivery for all item types excluding General Goods, IT and non-mobile plant and machinery, with further details available in the transport FAQs.

No, if Pickles arranges the transport of your purchased item you will not be charged storage fees.

Storage of $75.00 per day applies after your items remain uncollected for more than two (2) days from the sale or such longer period as specified by the auctioneer at the time of sale.

Please note: Storage fees also apply to purchases made from E-Salvage yards.

Please follow the payment instructions on your storage invoice. Payments for storage are made to a different account used on invoices to complete a purchase.

Please note: Payments cannot be made over the phone.

Storage invoices differ from standard invoices - please refer to the example below:

Please check your storage invoice. Alternative contact details will be provided there.

If a Pickles Member does not meet their obligations under our Terms and Conditions or any related agreement, including cancellation of a sale, the auctioneer and/or vendor may take the following actions:

• Cancel the sale of one or more items
• Retain any payments already made
• Resell the item(s), without prior notice, under terms considered appropriate, and recover any associated losses, costs, or expenses from the buyer (this may include legal costs, lost commission, and advertising costs)
• Recover any additional damages incurred as a result of the default
• Suspend or permanently disable the buyer’s MyPickles account

We strongly encourage all members to ensure they are able to meet their obligations before placing a bid or completing a purchase.