Complaints, Appreciation and Ideas
We value all customer feedback. Sending your comments will help us improve our services. You can leave us feedback, complaints, suggestions or contact us directly with your enquiries.
Raise a complaint online
Simply fill out our online form and one of our team members will get back to you within 48 business hours.
Call us
Call 1300 052 392 to speak directly to a customer service team member between Monday to Friday, 8.30am to 5.00pm AEDT.
Find out more: What happens after you make a complaint?
Complaint
At Pickles, we pride ourselves on upholding a trusted marketplace for our customers. If you have a complaint about our services, please contact us so that we can resolve the issue.
We take all complaints seriously and we will work with you and the relevant business contacts to find a resolution to your concern.
Appreciation
We love to hear from our customers about their experiences with Pickles, your feedback helps us know when we’re building positive customer relationships.
If someone in our team has gone above or beyond or if you liked one of our services, please let us know and we will pass along your comments to the relevant department or team member.
Ideas and suggestions
At Pickles, we're passionate about enhancing buyer and seller experience.
Help us achieve this by sharing your ideas or suggestions.