AU$ All prices are in Australian dollars.

Complaints Policy

In this document you'll learn:

Helping Pickles be better

While we've grown into a large, diverse team across our 27 national locations, we've maintained our Pickles' values.
We're passionate about delivering a positive experience every time a customer uses one of our services.

If you do have a concern, we will work with you to ensure a better outcome from your experience.

Our Values

Pickles' values

How to make a complaint

Step 1 - Get in touch


Call 1300 052 392 to speak directly to a customer service team member between Monday to Friday, 8.30am to 5.00pm AEDT.


Don't have time to talk? Visit the Complaints and Appreciation page and we'll respond via email.

Step 2 - Tell us what happened

Please provide
  •  Your name and buyer number (if applicable)
  •  Asset details including ID, rego etc.
  •  Your best contact details
  •  Details of your complaint and your resolution expectations

Your Options

If you are not satisfied with our response, you can contact the Australian Competition & Consumer Commission (ACCC).
ACCC is a free independent Commonwealth statutory authority promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians.

ACCC can be contacted using the below details:

Download our Complaints Policy here