Complaints Policy

In this document you'll learn:

How to make a complaint with Pickles
The steps to take if you are not satisfied with our response or the timeliness of our response

Helping Pickles be better

While we've grown into a large, diverse team across our 27 national locations, we've maintained our Pickles' values.
We're passionate about delivering a positive experience every time a customer uses one of our services.

If you do have a concern, we will work with you to ensure a better outcome from your experience.

Our Values

How to make a complaint

Step 1 - Get in touch

Phone

Call 1300 052 392 to speak directly to a customer service team member between Monday to Friday, 8.30am to 5.00pm AEDT.

Don't have time to talk? Visit the Complaints and Appreciation page and we'll respond via email.

Step 2 - Tell us what happened

Please provide

Your name and buyer number (if applicable)
Asset details including ID, rego etc.
Your best contact details
Details of your complaint and your resolution expectations

Your Options

If you are not satisfied with our response, you can contact the Australian Competition & Consumer Commission (ACCC).

ACCC is a free independent Commonwealth statutory authority promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians.

ACCC can be contacted using the below details:

Website: The ACCC Website
Phone: 1300 302 502 - Mon-Fri 9am-5pm AEST/AEDT

Download our Complaints Policy here