General Questions FAQs

A reserve price is a predetermined minimum value a vendor wish to accept for their asset.

Unless specified as unreserved, you can assume that all auctioned assets have a reserve price.

Pickles provide the vendor (asset owner) with an indication of what the asset should receive at auction, however the final reserve price is ultimately set by the vendor.

Pickles offers a range of different purchasing options to suit our diverse buyer base. Before purchasing, you will have to create a verified MyPickles account.

To verify your account, you will have to upload your driver licence and credit card details. Verification occurs within 24 business hours.

At Pickles, we have several different auction types.

Pickles Live:
An online auction service held in real-time and broadcast online. Our innovative online bidding system Pickles Live, allows you to participate online from anywhere in Australia. Hear the auctioneer’s voice, see images of the vehicles, and participate in all the bidding action with a click of a button.

Pickles Online:
Our exciting online-only auction system. These auctions run over a period of several days and at any time you may indicate your maximum bid amount. The Pickles Online system will then bid on your behalf up to your maximum, but not beyond it. This frees you up so that you don’t have to keep watching the progress of an auction.

No, assets cannot be test driven.

Yes, the great thing about Pickles Live and Pickles Online is you can bid from anywhere in Australia. Please ensure you do your research and consider interstate transport costs before bidding. All transport and freight costs are the responsibility of the successful bidder.

Please follow these links to find the auctions you are interested in:

• Motor Vehicle Auctions
• Salvage Auctions
• Trucks, Machinery & Earthmoving Auctions
• Commercial, IT & General Goods Auctions.

The quickest way is to search this website using the relevant product search: Motor Vehicle, Salvage, Trucks, Machinery & Earthmoving, Commercial, IT & General Goods. ‍

You can also create a product alert and receive a notification as soon as items become available that match your search criteria. Simply create a search and click the ‘Create Alert’ button at the top of the search results.

In a specified ‘Unreserved’ auction, one of two things will happen.

SOLD:
In this situation, the highest bid will win the asset.

PASSED IN:
This occurs when no bids were received. In this situation, the asset is held back and may be placed in another auction at a later time or, the vendor may decide to remove the asset from the auction.

In a typical auction, one of three things will happen.

SOLD:
In this situation, the highest bidder has reached or exceeded the reserve price and has won the asset.
*Please note: If you are the highest bidder and the reserve has been met, you have legally entered a contract at that stage, and are responsible for the purchase of the item.

PASSED IN:
This occurs when the highest bid did not reach the reserve price. In this situation, the asset is held back and may be placed in another auction at a later time or, the vendor may decide to remove the asset from auction.

REFERRED:
In this situation, the highest bid may have come close to, but did not reach, the reserve price. When this happens, the highest bid is referred to the vendor, who will then decide to either accept or decline the highest bid, or make a counteroffer. Contact is then made with the highest bidder to negotiate a sale. If a sale price is not agreed upon then the asset will go into another auction.

It will be mentioned in the description of the car in the details section. If you’d like to register a car, some branches can do it for you. Please check with the relevant branch.

No Service History
This means there is no available or verifiable evidence that the vehicle has been serviced or maintained since manufacture.

• No documentation (invoices, stamps, digital records) of routine servicing, repairs or maintenance.

• No verifiable record of basic servicing, e.g. oil change, fluid top up, inspections or other recommended maintenance work.

• May indicate neglect, undocumented self-servicing or simply lost records.

Partial Service History
This means there is some evidence of maintenance or servicing in existence, but it is incomplete or does not cover the full period of the vehicle’s life.

• Records covering only part of the vehicle’s life (e.g., last few years or early years only).

• Missing records for certain intervals or major scheduled services.

• Non-continuous documentation (gaps between service dates or kilometre/mileages).

• May indicate periods of neglect, undocumented self-servicing or third-party servicing without full documentation.

Full Service History
This means a complete, continuous, and verifiable record showing that the vehicle has been serviced and maintained at least annually and that major services have also been performed throughout its life to date.

• Evidence of all annual and major services from first registration to present, with no significant gaps greater than 12 months between recorded services.

• Documentation may include service book stamps, invoices, digital records and inspection sheets.

• Records may be from franchised dealers, independent licensed repairers, or both — as long as they show the vehicle was serviced at least once every 12 months and required major services were completed.

• It does not necessarily mean the services were performed exactly in line with the manufacturer’s specified time or kilometre/mileage intervals, only that they were performed regularly and consistently.

Depending on the state in which you intend to register your vehicle, you may be required to do a road safety check. The name of this certificate varies depending on the state.

We highly recommend you contact your local government main roads department before bidding to understand the requirements.