Pickles Live - Frequently Asked Questions (FAQs)

Pickles Live is a powerful online auction service that lets anyone join a physical auction in real time over the internet.

If you are unable to attend an Auction in person, our innovative online bidding system Pickles Live allows you to participate online in our live physical auctions from the comfort of your home or office anywhere in Australia. Hear the auctioneer’s voice, see images of the vehicles and participate in all the bidding action with a click of a button.

My Pickles is a free, private web space where you can register to bid for Pickles Live auctions, create product alerts, sign-up for regular auction alerts and brochures and manage your profile.

All you have to do is provide a valid e-mail address to access to My Pickles - it only takes a few minutes to sign up. Click on the 'My Pickles' link in the left menu or Sign up now.

To bid via Pickles Live, your computer must meet the following System Requirements.

At each auction, a deposit percentage or amount is set. The deposit amount is dependant on the type of auction - please contact us for more information.

Make sure that you are aware of the amount of money you will need before bidding at an auction. The deposit secures the item that you have successfully bid on. Deposits must be paid for by cash, bank cheque or EFTPOS.

When a credit or debit card is added to a My Pickles account the card details are validated by the bank charging the card with a $1 pre-authorisation. This amount never eventuates into an actual charge on the cardholders' account - it will disappear within 5-7 days. Any time the credit card details are changed or updated on the My Pickles account this pre-authorisation will occur again.

  • When using a company network to participate in a Pickles Live auction the firewall needs to be configured to permit outbound connections.
    The system requires TCP port 1935 to be open on network firewalls to enable the use of Flash Player audio, and ports 443 and 80 to be open to enable http and https access. To enable audio/video streaming, the following IP addresses may need to be whitelisted - please contact your network administrator for assistance.
    • 52.62.62.47
    • 52.64.204.1
    • 54.66.185.151
    • 54.79.66.73
  • If your company policies do not allow you to download and install Flash Player, sound will not be enabled within PicklesLIVE. Please contact your IT department for assistance.
  • If you are using Internet Explorer and letters are displaying instead of icons in the Item Details section, it is likely that certain fonts are being blocked. These fonts are served from the website https://au.velocicast.io/icon_font/fonts/. The following files may be blocked by your network - please contact your network administrator for assistance.
    • ionicons.eot
    • pickles-icons.eot

 

  • Your computer must have a sound card installed (see the minimum requirements page). Do not forget to check that your speakers are plugged in and turned on.
  • When using the PickleLIVE app for the first time, make sure you download Adobe Flash Player to enable the sound by clicking on the red Flash Player icon located on the item image. Follow the instructions to download and install.  
  • If you are using Firefox or Safari browsers, please restart your browser after installing Flash Player.
  • If you are using Chrome browser, a pop-up will display to enable you to Run Flash – click on Allow.
  • If you are using Internet Explorer or Edge on Windows version 10, Adobe Flash Player will be pre-installed. If you are running an older version of Windows, you may need to download and install Flash Player manually.

The auction has not started yet. Once it is started you will be able to hear sound streaming through and the pictures of the car will change. Click the Refresh option on the bidding page if you believe the screen has frozen.

Make sure that your computer system meets the minimum requirements.

You should be aware that appropriate processing and internet bidding fees will be added to your item purchase price. 

Click here to view the fees.

If the incident occurs in the first 20 minutes of the auction and the problem has not been resolved, the auction will be delayed for a further 10 minutes. Pickles will announce for participants to fax or email the lots they are interested in bidding on. We will then contact you via phone so you can still bid live on the lots.

If the issues have not been resolved the auction will recommence without Pickles Live. Pickles Live will recommence as or when the problem has been resolved.

Throughout this process the Auction Clerk/Auctioneer will continue to inform you of developments. If you have further enquiries, please contact our Service Desk on 1800 005 336 or email support@pickles.com.au.

The Pickles Live application works on all recent versions of modern browsers. If you are using an old browser version or are using a mobile device, you may prefer to use the Pickles Live mobile app.

The Pickles Live App can be dowloaded from the Apple Store or GooglePlay