Invoices Information

Won a product and need to know what’s next? Learn more to follow the easy 5 step process below to go from auction bidder to product owner. 

Learn more to follow the easy 6 step process to locate your invoices. 

This means your invoice is still being prepared. As soon as its ready, the download arrow will be blue and available for you to press.

We updated our system in November 2022 and invoices are only available through MyPickles for purchases made since this date. If you need a copy of an old invoice, please contact our customer contact centre who will be able to assist. You can email them at [email protected]. 

Our friendly customer contact centre would be happy to assist. Please send an email describing the issue to [email protected] and the team will be in touch.

Your invoice status will update to 'Zero Balance'. This means that your invoice has been fully paid and you can collect your asset. Please remember to bring your zero balance notification when you collect your purchase.

We can assist with the generation of a financial invoice for you. Please send the required information (invoice to, delivery to and broker contact details to [email protected] and we will work on your request.

Once you have paid, your zero balance invoice will be created and available for download from your MyPickles account. This can take a few hours.

If you have won an asset through one of our sales channels, it needs to be generated in our system and it will sit in the 'In-Prep' status in your MyPickles Invoice dashboard. This can take up to few hours after the auction ends. When your invoice is ready for review, the stage will update to 'Ready' and you will be able to download it.

The 'Amount' Column has the total price of the invoice. The 'Balance Due' column is the amount owing. If you have any questions, please email our team at [email protected] with your enquiry and they will be in touch.

Log out of your MyPickles account and re-log back in.